Help Center
Answers to common questions, for employees and for admins, including Timmy Chat and Timmy AI. Signed in, the same answers are under Help & Support in the app.
Customer care
Help when you need it.
Support is by email, and we reply to every enquiry as soon as we can. The Help Center has answers to the common questions.
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Email support
Email support is on every plan. We reply to every enquiry as soon as we can. Support is by email and we do not commit to a response time. The Terms of Service say more.
Enterprise customers
Enterprise is on a custom annual agreement. It adds a custom onboarding programme, a dedicated onboarding call and a dedicated customer success manager.
Customer care: your questions
How quickly do you respond to enquiries?
We reply to every enquiry as soon as we can. Support is by email, and we do not commit to a response time.
When is the team available?
Monday to Friday, 9:00 AM to 6:00 PM UK time.
Where do I find answers quickly?
In the Help Center. Signed in, the same answers are under Help & Support in the app.
Which plans include email support?
All of them: Core, Pro and Enterprise.
